IT Services offers inbound call center services for companies, specializing in areas such as general customer service, sales, post-sales support, and customer care. We also support internal staff business operations which include IT systems, internal switchboards, and business processes.
Our in-bound call center responds on behalf of your company to all requests received.
We offer traditional ways of contacting by telephone or through a ticketing system, also thanks to the most modern technologies, chat or corporate social web-pages. We are able to use any tool provided by the company or provide the necessary support software ourselves.
We guarantee high standards of courtesy and professionalism, the Nextar team is trained according to agreed upon requirements that ensure consistent comprehensive answers that are in accordance with the customer’s request.
All our call center services are provided in Italian and in English, with the possibility of adding any other language on request.
Whatever your need, we make sure to provide your customers with the maximum support they need. For example; we can provide after-sales services, help them with specific contractual aspects, or simply support them on a particular procedure.
Our operators can be trained to use a multitude of tools, including the business software needed to carry out registry or contractual checks such as companies with many private customers such as service companies or telecommunications.
We can also learn your internal procedures, products and services so that we may support your customer online purchases and use of the company website.
Our call center offering will enable support services to your internal staff. Examples include switchboard, internal employee procedure support and assistance with company tools and IT systems.